Study of the impact of citizens' perception of local financial management on their satisfaction with local authorities.

Abstract

This study aims to explore the impact of citizens' perception of local financial management on their satisfaction within local governments, particularly at the regional council level. Using a quantitative approach, the study collected data from 400 participants across the cities of Meknès, Casablanca, Oujda, and Errachidia, employing a structured questionnaire with Likert scales to assess the transparency, efficiency, inclusion, and equity of local financial management. The results revealed that insufficient transparency in local financial management negatively impacts citizens' satisfaction, as does management perceived as inefficient. Furthermore, citizens' inclusion in budgetary decisions and the perception of an equitable distribution of resources are key factors in improving overall satisfaction. Statistical analysis showed that these variables are strongly correlated with citizens' satisfaction, emphasizing the importance of well-perceived local financial management in fostering public support for local initiatives. This study highlights the need for local governments to adopt transparent and inclusive financial management practices that meet citizens' expectations and strengthen their trust in public institutions.