Digital transformation, vector for improving organizational performance: a case study of a Moroccan public institution

Abstract

In the era of the digital revolution, public sector organizations face a major challenge in adapting their strategies to integrate and leverage information and communication technologies (ICT). This study focuses on understanding the concept of digital transformation and is impact on improving performance within public organizations. The primary goal comprises two key aspects : firstly, to propose a critical review of the literature on the relationship between digitalization and organizational performance, and secondly, to analyze in depth of the digitalization of the public expenditure execution process. The latter part is based on a case study conducted at the regional Academy of Education and Training in the Fez-Meknes region, using the action research methodology. This approach allows for the exploration of both practical and theoretical implications of digitalization in public financial management.